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Oracle Cloud Using the Oracle CX Sales and B2B Service Adapter with Oracle Integration Generation 2 E85494-47 October 2024 Oracle Cloud Using the Oracle CX Sales and B2B Service Adapter with Oracle Integration Generation 2, E85494-47 Copyright 2017, 2024, Oracle and/or its affiliates.Primary Author: Oracle Corporation This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws.Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means.Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited.The information contained herein is subject to change without notice and is not warranted to be error-free.If you find any errors, please report them to us in writing.If this is software, software documentation, data (as defined in the Federal Acquisition Regulation), or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs) and Oracle computer documentation or other Oracle data delivered to or accessed by U.S. Government end users are "commercial computer software," "commercial computer software documentation," or "limited rights data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations.As such, the use, reproduction, duplication, release, display, disclosure, modification, preparation of derivative works, and/or adaptation of i) Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs), ii) Oracle computer documentation and/or iii) other Oracle data, is subject to the rights and limitations specified in the license contained in the applicable contract.The terms governing the U.S. Government's use of Oracle cloud services are defined by the applicable contract for such services.No other rights are granted to the U.S. Government.This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.

Primary Author: Oracle Corporation This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws.Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means.Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited.The information contained herein is subject to change without notice and is not warranted to be error-free.If you find any errors, please report them to us in writing.If this is software, software documentation, data (as defined in the Federal Acquisition Regulation), or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs) and Oracle computer documentation or other Oracle data delivered to or accessed by U.S. Government end users are "commercial computer software," "commercial computer software documentation," or "limited rights data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations.As such, the use, reproduction, duplication, release, display, disclosure, modification, preparation of derivative works, and/or adaptation of i) Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs), ii) Oracle computer documentation and/or iii) other Oracle data, is subject to the rights and limitations specified in the license contained in the applicable contract.The terms governing the U.S. Government's use of Oracle cloud services are defined by the applicable contract for such services.No other rights are granted to the U.S. Government.This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.

Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means.Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited.The information contained herein is subject to change without notice and is not warranted to be error-free.If you find any errors, please report them to us in writing.If this is software, software documentation, data (as defined in the Federal Acquisition Regulation), or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs) and Oracle computer documentation or other Oracle data delivered to or accessed by U.S. Government end users are "commercial computer software," "commercial computer software documentation," or "limited rights data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations.As such, the use, reproduction, duplication, release, display, disclosure, modification, preparation of derivative works, and/or adaptation of i) Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs), ii) Oracle computer documentation and/or iii) other Oracle data, is subject to the rights and limitations specified in the license contained in the applicable contract.The terms governing the U.S. Government's use of Oracle cloud services are defined by the applicable contract for such services.No other rights are granted to the U.S. Government.This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.

Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited.The information contained herein is subject to change without notice and is not warranted to be error-free.If you find any errors, please report them to us in writing.If this is software, software documentation, data (as defined in the Federal Acquisition Regulation), or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs) and Oracle computer documentation or other Oracle data delivered to or accessed by U.S. Government end users are "commercial computer software," "commercial computer software documentation," or "limited rights data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations.As such, the use, reproduction, duplication, release, display, disclosure, modification, preparation of derivative works, and/or adaptation of i) Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs), ii) Oracle computer documentation and/or iii) other Oracle data, is subject to the rights and limitations specified in the license contained in the applicable contract.The terms governing the U.S. Government's use of Oracle cloud services are defined by the applicable contract for such services.No other rights are granted to the U.S. Government.This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.

The information contained herein is subject to change without notice and is not warranted to be error-free.If you find any errors, please report them to us in writing.If this is software, software documentation, data (as defined in the Federal Acquisition Regulation), or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs) and Oracle computer documentation or other Oracle data delivered to or accessed by U.S. Government end users are "commercial computer software," "commercial computer software documentation," or "limited rights data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations.As such, the use, reproduction, duplication, release, display, disclosure, modification, preparation of derivative works, and/or adaptation of i) Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs), ii) Oracle computer documentation and/or iii) other Oracle data, is subject to the rights and limitations specified in the license contained in the applicable contract.The terms governing the U.S. Government's use of Oracle cloud services are defined by the applicable contract for such services.No other rights are granted to the U.S. Government.This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.

If you find any errors, please report them to us in writing.If this is software, software documentation, data (as defined in the Federal Acquisition Regulation), or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs) and Oracle computer documentation or other Oracle data delivered to or accessed by U.S. Government end users are "commercial computer software," "commercial computer software documentation," or "limited rights data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations.As such, the use, reproduction, duplication, release, display, disclosure, modification, preparation of derivative works, and/or adaptation of i) Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs), ii) Oracle computer documentation and/or iii) other Oracle data, is subject to the rights and limitations specified in the license contained in the applicable contract.The terms governing the U.S. Government's use of Oracle cloud services are defined by the applicable contract for such services.No other rights are granted to the U.S. Government.This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.

If this is software, software documentation, data (as defined in the Federal Acquisition Regulation), or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs) and Oracle computer documentation or other Oracle data delivered to or accessed by U.S. Government end users are "commercial computer software," "commercial computer software documentation," or "limited rights data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations.As such, the use, reproduction, duplication, release, display, disclosure, modification, preparation of derivative works, and/or adaptation of i) Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs), ii) Oracle computer documentation and/or iii) other Oracle data, is subject to the rights and limitations specified in the license contained in the applicable contract.The terms governing the U.S. Government's use of Oracle cloud services are defined by the applicable contract for such services.No other rights are granted to the U.S. Government.This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.

As such, the use, reproduction, duplication, release, display, disclosure, modification, preparation of derivative works, and/or adaptation of i) Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs), ii) Oracle computer documentation and/or iii) other Oracle data, is subject to the rights and limitations specified in the license contained in the applicable contract.The terms governing the U.S. Government's use of Oracle cloud services are defined by the applicable contract for such services.No other rights are granted to the U.S. Government.This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?

The terms governing the U.S. Government's use of Oracle cloud services are defined by the applicable contract for such services.No other rights are granted to the U.S. Government.This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.

No other rights are granted to the U.S. Government.This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.

This software or hardware is developed for general use in a variety of information management applications.It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.

It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury.If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.

If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .

Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.

Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?

Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.

All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.

UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.

This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.

Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.

Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Oracle CX Sales and B2B Service Adapter Oracle CX Sales and B2B Service Adapter Capabilities 1-1 Supported Business Events 1-3 Oracle CX Sales and B2B Service Adapter Restrictions 1-5 What Application Version Is Supported?1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.

1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1 Enable Event Subscriptions in the Oracle CX Sales and B2B Service 2-1 Create an Integration User Account 2-4 Assign Integration Roles 2-5 Verify the Status of Location-Based Access Control (LBAC) 2-8 Upload a Security Certificate 2-8 Perform Prerequisites to Set Up the OAuth Authorization Code Credentials Security Policy 2-8 Set Up the OAuth Authorization Code Credentials Security Policy with the Oracle Fusion Applications Identity Domain 2-9 Set Up the OAuth Authorization Code Credentials Security Policy with a Non-Oracle Fusion Applications Identity Domain 2-12 Set Up the OAuth Authorization Code Credentials Security Policy with Oracle Identity Cloud Service 2-16 Enable Echo Suppression Filters 2-21 iiiIntegrate Groovy Scripts 2-21 Obtain the Oracle CX Sales and B2B Service Service Catalog Service WSDL, Event Catalog URL, or Interface Catalog URL (For Connections Created Prior to 2/18/20) 2-23 For Fusion Applications Releases 10 Through 12 2-24 For Fusion Applications Releases 13 and Later 2-28 Create a Connection 2-29 Configure Connection Properties 2-30 Configure Connection Security 2-31 Test the Connection 2-33 Upload an SSL Certificate 2-33 Refresh Integration Metadata 2-35 3 Add the Oracle CX Sales and B2B Service Adapter to an Integration Basic Info Page 3-1 Trigger Request Page 3-1 Trigger Response Page 3-5 Invoke Operations Page 3-7 Invoke Child Resources Page 3-9 Summary Page 3-9 4 Implement Common Patterns Using the Oracle CX Sales and B2B Service Adapter Invoke an Endpoint Dynamically 4-1 Adaptive Search Queries 4-6 Add Multiple Users to an Exclusion List 4-7 5 Troubleshoot the Oracle CX Sales and B2B Service Adapter Deactivate an Integration with Business Events 5-1 Application Exception Not Routed to the Exception Handler Defined in the Integration 5-1 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.

Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.

These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.

Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?

Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.

Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.

For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.

ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.

Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.

Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.

As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.

We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.

Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.

Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.

italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.

monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .

A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.

Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.

Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, completely mobile, packed with powerful analytics, and built for collaborative selling and revenue generation.The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.

The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.

Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.

Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.

Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.

Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .

The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.

Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .

The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.

It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.

Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.

See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.

Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .

Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.

An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .

They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.

Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .

Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.

The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .

See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.

You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides standard error handling capabilities.Chapter 1 Oracle CX Sales and B2B Service Adapter Capabilities 1-2Enables you to map business objects that have polymorphic data structures.

See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides standard error handling capabilities.Chapter 1 Oracle CX Sales and B2B Service Adapter Capabilities 1-2Enables you to map business objects that have polymorphic data structures.Supports the token-based authentication scheme for business and FBDI event messages originating from Oracle Fusion Applications.

Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides standard error handling capabilities.Chapter 1 Oracle CX Sales and B2B Service Adapter Capabilities 1-2Enables you to map business objects that have polymorphic data structures.Supports the token-based authentication scheme for business and FBDI event messages originating from Oracle Fusion Applications.Oracle CX Sales and B2B Service Adapter token-based authentication uses time-sensitive session tokens generated using strong encryption on the Oracle Fusion Applications event handler and passed to Oracle Integration.

You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides standard error handling capabilities.Chapter 1 Oracle CX Sales and B2B Service Adapter Capabilities 1-2Enables you to map business objects that have polymorphic data structures.Supports the token-based authentication scheme for business and FBDI event messages originating from Oracle Fusion Applications.Oracle CX Sales and B2B Service Adapter token-based authentication uses time-sensitive session tokens generated using strong encryption on the Oracle Fusion Applications event handler and passed to Oracle Integration.The session token is validated by Oracle Integration against the Oracle CX Sales and B2B Service application sender and added to local cache.

Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides standard error handling capabilities.Chapter 1 Oracle CX Sales and B2B Service Adapter Capabilities 1-2Enables you to map business objects that have polymorphic data structures.Supports the token-based authentication scheme for business and FBDI event messages originating from Oracle Fusion Applications.Oracle CX Sales and B2B Service Adapter token-based authentication uses time-sensitive session tokens generated using strong encryption on the Oracle Fusion Applications event handler and passed to Oracle Integration.The session token is validated by Oracle Integration against the Oracle CX Sales and B2B Service application sender and added to local cache.Tokens are never persisted on Oracle Fusion Applications or Oracle Integration.

If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides standard error handling capabilities.Chapter 1 Oracle CX Sales and B2B Service Adapter Capabilities 1-2Enables you to map business objects that have polymorphic data structures.Supports the token-based authentication scheme for business and FBDI event messages originating from Oracle Fusion Applications.Oracle CX Sales and B2B Service Adapter token-based authentication uses time-sensitive session tokens generated using strong encryption on the Oracle Fusion Applications event handler and passed to Oracle Integration.The session token is validated by Oracle Integration against the Oracle CX Sales and B2B Service application sender and added to local cache.Tokens are never persisted on Oracle Fusion Applications or Oracle Integration.Token-based authentication provides the following benefits: The token refreshes automatically.

See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides standard error handling capabilities.Chapter 1 Oracle CX Sales and B2B Service Adapter Capabilities 1-2Enables you to map business objects that have polymorphic data structures.Supports the token-based authentication scheme for business and FBDI event messages originating from Oracle Fusion Applications.Oracle CX Sales and B2B Service Adapter token-based authentication uses time-sensitive session tokens generated using strong encryption on the Oracle Fusion Applications event handler and passed to Oracle Integration.The session token is validated by Oracle Integration against the Oracle CX Sales and B2B Service application sender and added to local cache.Tokens are never persisted on Oracle Fusion Applications or Oracle Integration.Token-based authentication provides the following benefits: The token refreshes automatically.You dont have to worry about expiration.

Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides standard error handling capabilities.Chapter 1 Oracle CX Sales and B2B Service Adapter Capabilities 1-2Enables you to map business objects that have polymorphic data structures.Supports the token-based authentication scheme for business and FBDI event messages originating from Oracle Fusion Applications.Oracle CX Sales and B2B Service Adapter token-based authentication uses time-sensitive session tokens generated using strong encryption on the Oracle Fusion Applications event handler and passed to Oracle Integration.The session token is validated by Oracle Integration against the Oracle CX Sales and B2B Service application sender and added to local cache.Tokens are never persisted on Oracle Fusion Applications or Oracle Integration.Token-based authentication provides the following benefits: The token refreshes automatically.You dont have to worry about expiration.It's difficult to compromise because tokens are self-generated.

See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides standard error handling capabilities.Chapter 1 Oracle CX Sales and B2B Service Adapter Capabilities 1-2Enables you to map business objects that have polymorphic data structures.Supports the token-based authentication scheme for business and FBDI event messages originating from Oracle Fusion Applications.Oracle CX Sales and B2B Service Adapter token-based authentication uses time-sensitive session tokens generated using strong encryption on the Oracle Fusion Applications event handler and passed to Oracle Integration.The session token is validated by Oracle Integration against the Oracle CX Sales and B2B Service application sender and added to local cache.Tokens are never persisted on Oracle Fusion Applications or Oracle Integration.Token-based authentication provides the following benefits: The token refreshes automatically.You dont have to worry about expiration.It's difficult to compromise because tokens are self-generated.No additional settings are required.

Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides standard error handling capabilities.Chapter 1 Oracle CX Sales and B2B Service Adapter Capabilities 1-2Enables you to map business objects that have polymorphic data structures.Supports the token-based authentication scheme for business and FBDI event messages originating from Oracle Fusion Applications.Oracle CX Sales and B2B Service Adapter token-based authentication uses time-sensitive session tokens generated using strong encryption on the Oracle Fusion Applications event handler and passed to Oracle Integration.The session token is validated by Oracle Integration against the Oracle CX Sales and B2B Service application sender and added to local cache.Tokens are never persisted on Oracle Fusion Applications or Oracle Integration.Token-based authentication provides the following benefits: The token refreshes automatically.You dont have to worry about expiration.It's difficult to compromise because tokens are self-generated.No additional settings are required.Support for Calling Integrations with Concrete Values of Custom Objects from the Groovy Script Editor The Oracle CX Sales and B2B Service Adapter inbound endpoint WSDL interface supports the use of concrete values for custom business objects in the WSDL in place of xsd:anyType parameters.