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|---|---|---|---|---|---|---|---|---|---|---|
I would like to know how can I become an elite or premier member | 11,356 | Complaint | 0.149829 | POSITIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 8,437 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I'd like to put on hold my reservation and change my flight to another date | 5,086 | Complaint | 0.139034 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I can't remember my account information and I have moved from my address on record. I want to access my account. | 5,440 | GeneralInquiry | 0.132642 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I need to cancel a flight that I scheduled less than 24 hours ago for full refund. I am still sick. | 4,989 | Complaint | 0.152541 | NEGATIVE | Medium | 2 | 1 | no fallback | 3 | Complaint |
I flow Air Canada AC087 from Toronto to Shanghai on Dec.30 2012 and got 7,111 premier qualifying miles which should be counted into the period 12/03/2012-12/31/2012, but you counted my 7,111 miles int | 14,787 | Complaint | 0.196807 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
where is lost and found office at DIA? iCloud shows my phone at DIA, I think at/near cname- offices | 15,131 | GeneralInquiry | 0.170127 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
my resevation has me as mrs. not mr how can i change it it aqlso has -------- not ------- m | 675 | Complaint | 0.406043 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
----, I will be treveling 2/12/13, gum to sfo, using mileage plan ticket. can i upgrade using mileage plan as payment. If yes, plse. advice how. | 8,334 | Complaint | 0.162733 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Do you have other partners that fly from BOS to MIA that I could use my ticket on | 5,563 | Other | 0.180183 | NEGATIVE | Low | 2 | 1 | no fallback | 9 | Other |
I did not see my canceled reservation in my account under cancel reservation | 12,998 | Complaint | 0.203272 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Do I need to reserve a seat belt extender for my flight? | 15,852 | GeneralInquiry | 0.140522 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I can't remember my account information and I have moved from my address on record. I want to access my account. | 14,144 | GeneralInquiry | 0.132642 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
if i need to cancel our flight this week tophoenix and reschedule to antoerh date what needs to be done? | 7,676 | GeneralInquiry | 0.140622 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I was told that it was in Houston and would be in Newark on flight 711. The tracking web site says iit is in the processing mode. Whaqt is the real deal | 3,488 | GeneralInquiry | 0.113151 | POSITIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I will print my boarding pass at home before I leave for Norway. How do I get a boarding pass when I leave Norway as I will not have access to a computer or printer? | 7,410 | GeneralInquiry | 0.17557 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
how many miles will it cost for 3 round trip tickets to PAris? | 16,084 | MileageInquiry | 0.222294 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
Why does your search say the price is $864 and then when I go to make the reservation it changes to $1,000+ | 5,599 | Complaint | 0.177217 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I am planning on checking only 1 bag containing my scuba equipment. I am unclear in reading the baggage policy if I will be charged additional $ if my bag exceeds 50 lbs. Can you clarify please | 2,885 | GeneralInquiry | 0.189189 | NEGATIVE | Low | 2 | 4 | unknown query | 1 | General Inquiry |
Flight --4 leavint 9:25 AM Tues. Apr. 9, 2013 from IAD to London England LHR-Heathrow at which terminal at LHR should ride meet us? | 5,445 | GeneralInquiry | 0.150691 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
do you allow airspray sun lotion and bugs repealent to take on international flight? | 14,330 | Complaint | 0.17609 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I was about to rent a car, but the data keeps showing the renter is under 65, and I am 65. | 4,448 | GeneralInquiry | 0.119466 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
Can you look up my frequent flyer miles# for me? I tried to find it via email address but could not access it inline. thanks | 8,000 | ProvideInformation | 0.129358 | NEGATIVE | Low | 1 | 2 | no fallback | 2 | Provide Information |
i need to book a last minute flight to go atlanta for a funeral | 8,054 | RequestAssistance | 0.120998 | NEGATIVE | Low | 1 | 1 | no fallback | 10 | Request Assistance |
My baggage has been lost for 32 hours now. I have called the 800# plus have gone online. All I have gotten is ""still tracking"". Will I be compensated for items I have had to purchase and will I receiv | 15,744 | Complaint | 0.139044 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
can you look up who has the mileage plan number of ------ | 15,206 | GeneralInquiry | 0.14516 | POSITIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I want the $118 deal where you have to travel on a Tuesday. I want to depart on a Tuesday and return on Saturday or sunday | 4,711 | GeneralInquiry | 0.132177 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I have filed a claim for loss of baggage. How can I check the status of the claim? | 16,714 | Complaint | 0.191674 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I know a last minute flight is expensive are there any lower rates, possible stand by | 14,028 | GeneralInquiry | 0.151254 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I'm flying tmrw, how do I add the miles onto this account | 7,236 | MileageInquiry | 0.162635 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
I'm attempting purchase tickets and clicking no the to insurance option but it doesn't seem like the system is processing my selection. I'm getting a message indicating that I must select an option | 9,783 | Complaint | 0.170074 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
The name on my reservation is wrong. The name should be ----- , but it added her middle initial at the end of her name and I can't seem to find a way to change it.....------ should just be ----- | 7,591 | Complaint | 0.282017 | NEGATIVE | Low | 2 | 2 | intent mismatch | 3 | Complaint |
again, how do I establis a PIN for my existing account which I can access using my password? | 2,977 | Complaint | 0.230043 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Trying to book put in a one pass number and pin we had from cname------ nothing happened | 8,400 | Complaint | 0.172671 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 11,965 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
There has been a death in the family and I need to travel to a funeral. Is a disconted fare available? I need to travel on Wednesday 1/30 | 13,817 | Complaint | 0.324961 | NEGATIVE | High | 1 | 2 | no fallback | 3 | Complaint |
what is the fee for checked baggage if i am a mileage plan explorer card holder | 2,492 | MileageInquiry | 0.153002 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Can you tell me if this rate is likely to go back down in the next day or two? | 3,530 | GeneralInquiry | 0.164349 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
looks like it did not show up let me type it out | 13,696 | Other | 0.171712 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
The e-certificate is for 10% however the price is not reflective of that | 13,752 | GeneralInquiry | 0.09392 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
My name is ------------- and My reservation number is ------. It does not show my seat assignments for the first parts of my trip, I want to make sure we have seats | 10,214 | GeneralInquiry | 0.135933 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
is there a way to check if someone is a passenger on a fliht? | 13,430 | GeneralInquiry | 0.192052 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I did not receive a new Mileage plan card with my new number- can it be sent to me please? | 5,969 | Complaint | 0.272231 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
did I make the 25,000 mile bonus last year for spending enough on the visa card? | 11,464 | MileageInquiry | 0.152383 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
Hi ---- I lost my passport, so how can I cancel my flight? | 1,431 | Complaint | 0.292113 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Hello, I am booked on Flights ----- on the 4th Feb 2013 and the Rtn flight ----- on the 11th Feb. booking ref. ------. I have a question regarding the meals provided on the flights. I have been diagn | 4,724 | Complaint | 0.153281 | NEGATIVE | Low | 1 | 3 | no fallback | 3 | Complaint |
I was wondering if I could choose specific seats because I have a three year old flying with me | 14,032 | GeneralInquiry | 0.124756 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
will there be a fee if i cancel the flight i made this morning and book a brand new one? | 1,044 | GeneralInquiry | 0.121935 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Hi I have a code from a flight that was delayed over night. They told me to go on here and give the code in order to receive a voucher but I'm unsure of where to go | 3,933 | GeneralInquiry | 0.177676 | NEGATIVE | Medium | 1 | 1 | no fallback | 1 | General Inquiry |
Can you check on the other acct I provided and see if the miles were posted there? | 7,391 | Other | 0.30301 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
Okay. Sorry, I typed in the info on the left. It is leaving Phoenix and going to Barcelona. | 9,197 | Other | 0.105694 | NEGATIVE | Low | 5 | 2 | no fallback | 9 | Other |
I want to see what seat I have on an upcoming flight | 1,417 | ProvideInformation | 0.127197 | POSITIVE | Low | 1 | 2 | no fallback | 2 | Provide Information |
Hi, Could you please let me know the status of ------ flight ##### from Tokyo, Japan to San Jose, California, scheduled to depart Tokyo on January 19 and arrive in San Jose on January 19? Has it been | 115 | GeneralInquiry | 0.185826 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
why doesn't my reservation for an upcoming flight show up on my mobile ap for the iphone 5? | 13,886 | Complaint | 0.328985 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I cannot check in I only have a travel agent number not one from -- | 8,164 | Complaint | 0.274124 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Flight --4 leavint 9:25 AM Tues. Apr. 9, 2013 from IAD to London England LHR-Heathrow at which terminal at LHR should ride meet us? | 14,149 | GeneralInquiry | 0.150691 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I input a ticket number and it tells me the ticket has been creditied. However, the ticket does not show in my history or in the mileage amount. | 231 | ProvideInformation | 0.111761 | NEGATIVE | Low | 2 | 2 | no fallback | 2 | Provide Information |
I lost my wallet with my premier access card. Can you give me the phone number for the premier access desk? | 9,289 | Complaint | 0.128984 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Can I pay for part of my purchase with miles and part with cash? | 14,363 | MileageInquiry | 0.142523 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
Can these tickets be paid at the counter in the airport the day of the flight? | 12,047 | GeneralInquiry | 0.124812 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I and my wife have seperate accounts can unite our miles credits and buy something? | 3,207 | CreditCardInquiry | 0.179034 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
tell me about flights Feb 2 round trip to Bankok for the cheapest price. | 4,743 | GeneralInquiry | 0.207002 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
tell me about flights Feb 2 round trip to Bankok for the cheapest price. | 13,947 | GeneralInquiry | 0.207002 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
tell me about flights Feb 2 round trip to Bankok for the cheapest price. | 1,524 | GeneralInquiry | 0.207002 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
What documentation do I need to bring for children ages 4 and under? | 15,419 | GeneralInquiry | 0.152612 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I wanted to book arriving in Hyannis and its keeps telling me Boston | 11,738 | Other | 0.203335 | POSITIVE | Low | 1 | 1 | no fallback | 9 | Other |
I'm looking for a valid coupn code to use while I'm booking my flight to FLL. I was using a code from CheapAir .com and it does not work . Do you know which coupon code works on your network? | 215 | GeneralInquiry | 0.230166 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I am having trouble signing in to my account. I forgot my password (assumuing I even have one) and the System does not recognize my city of birth. | 15,409 | Complaint | 0.140279 | NEGATIVE | Medium | 1 | 1 | no fallback | 3 | Complaint |
! The name of the traveler entered does not match the name associated with the Frequent Flyer account number (--------) you entered for this traveler. Please revise either the traveler?s name, the a | 16,255 | Complaint | 0.316132 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
The reservations were made on separate dates, but we're all travelling together (on same day, same flight), and I want to avoid having 5 separate confimation numbers. | 8,811 | GeneralInquiry | 0.115123 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I need to change my middle initial my confirmation # is ------ | 12,682 | Other | 0.102638 | NEGATIVE | Low | 1 | 3 | no fallback | 9 | Other |
where is your telephone number on this site? this is ridiculous. i have been trying to book a flight for 40minutes | 8,077 | Complaint | 0.421489 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How do I hold a Mileageplan reservation for 24hrs while I'm arranging the rest of my trip? | 6,635 | RequestAssistance | 0.135092 | NEGATIVE | Low | 2 | 2 | no fallback | 10 | Request Assistance |
I am trying to book a ticket use Mileageplan Explorer award, and my question is if I book first, then later want to change the flight, any extra charge | 2,947 | RequestAssistance | 0.126437 | NEGATIVE | Low | 1 | 4 | no fallback | 10 | Request Assistance |
i have a flight with lufthansa and cname- airlines however the first air line listed on my ticket in lufthansa. how many baggage can i take ? | 9,907 | Complaint | 0.194796 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
do i need to call to get the active duty military discount? | 12,250 | GeneralInquiry | 0.155374 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Hi ----, I am trying to donate miles but the link does not open - is there a problem? | 3,780 | Complaint | 0.196529 | NEGATIVE | Medium | 1 | 2 | no fallback | 3 | Complaint |
I want to buy 3 tickets to Europe using my miles but only have enough to buy 2 tickets. I want to buy the third ticket with $ but want to make sure I can get the same flights. How can I go about doi | 13,085 | GeneralInquiry | 0.162383 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Charges to my bank account that are inaccurate. I need to talk to a person. What is the number? | 3,713 | Complaint | 0.209844 | NEGATIVE | Low | 1 | 2 | intent mismatch | 3 | Complaint |
I need my Account Number so I can correct a reservation error and make a new reservation. | 6,682 | AccountAccess | 0.108225 | NEGATIVE | Medium | 1 | 1 | other fallback | 13 | Account Access |
I did this already. It says the mileage has been posted, but I cannot find it | 2,639 | GeneralInquiry | 0.09402 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I'm trying to get to my reservation so that I can print it out. I do not have the confirmation number, and the answer to my security question is not being accepted (perhaps I am not entering the same | 4,726 | Complaint | 0.127485 | NEGATIVE | Low | 2 | 4 | no fallback | 3 | Complaint |
I already have Economy Plus seats. I just want to exchange them for two different Economy Plus seats. | 9,033 | UpgradeRequest | 0.1437 | NEGATIVE | Low | 1 | 1 | no fallback | 11 | Upgrade Request |
We show Alaska Air at Terminal 6 in LAX. Is cname- there too | 13,675 | GeneralInquiry | 0.162661 | NEGATIVE | Low | 1 | 4 | no fallback | 1 | General Inquiry |
I was wondering if it's possible to change my flight to a later time | 4,114 | GeneralInquiry | 0.155056 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
i am looking to book a ticket on the same plane as his team mates, but its not listed | 14,048 | Other | 0.172909 | NEGATIVE | Low | 1 | 1 | no fallback | 9 | Other |
Not sure that my final question got through, but ----- (my mother-in-law) needs wheelchair assistance throughout her trip. Can you help her get that assistance for the cname- portion of her trip? | 15,170 | Other | 0.108199 | NEGATIVE | Low | 4 | 5 | no fallback | 9 | Other |
Hi, My daughter is scheduled to fly from Tokyo (NRT) to Los Angeles (LAX) on Flight #33 on MOnday. I went online and it said Flight #33 is cancelled for Saturday, Sunday, and Monday. Could this be c | 5,955 | GeneralInquiry | 0.176693 | NEGATIVE | Medium | 1 | 1 | no fallback | 1 | General Inquiry |
Do you have other partners that fly from BOS to MIA that I could use my ticket on | 9,314 | Other | 0.180183 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
I would like to book a flight for four from Los Angeles, CA to Albany, NY. I have found a suitable flight, however the 13 year old traveler is disabled and will require a bulkhead seat that is not an | 8,456 | GeneralInquiry | 0.118047 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
If you miss a connecting flight do do a plane taking off late, who do I call and complain to about the service | 3,580 | Complaint | 0.324768 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
If I book a flight online, do I have 24 hours to make changes without paying an upfront fee? | 11,666 | GeneralInquiry | 0.141729 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
i signed up for mileage plan after boking a flight can i transfer my points now | 12,881 | MileageInquiry | 0.135727 | POSITIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
I need my receipt for the 1st class upgrade I made today for my Boston to Chicago flight on Tuesday. | 6,487 | UpgradeRequest | 0.125807 | NEGATIVE | Low | 1 | 2 | no fallback | 11 | Upgrade Request |
This request is for two people flying business class from EWR to SIN in mid-june for 9-11 days. we are flexible on the date of departure | 10,102 | CheckFlightStatus | 0.112158 | POSITIVE | Low | 2 | 2 | no fallback | 8 | Check Flight Status |
How can I get my PIN/password and mileage number? I know I'm a member because when I called the 800 number they had the phone number on record and knew my name! | 11,613 | MileageInquiry | 0.127437 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
Did the number of miles for a round trip saver ticket increase | 16,833 | GeneralInquiry | 0.124094 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
trying to book a flight to use an unused ticket - I picked the dates- there doesnt seem to be a button to continue to book it | 14,365 | Complaint | 0.155223 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I booked a round trip ticket online from Cleveland to Newark NJ please confirm payment went through | 8,750 | CheckFlightStatus | 0.1453 | NEGATIVE | Low | 2 | 3 | no fallback | 8 | Check Flight Status |
i've made a reservation. how long do i have to purchase my ticket? | 16,060 | GeneralInquiry | 0.122049 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |