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I need a ticket for my sister to fly with us to London on Aug 14th, 2013 and home on Sept 7th, 2013. We have our tickets. We are on Flt.#### and fly.###. Thanks, ----- | 503 | RequestAssistance | 0.166426 | NEGATIVE | Low | 1 | 2 | no fallback | 10 | Request Assistance |
Hello? No mileage credit for our flight IAD-Budapest on September 7 and 8, 2012. cname- just says Austrian doesn?t want to do it and we bought our tickets through cname-!!! | 8,320 | Complaint | 0.241634 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Hello???? Did you get the message I sent you about my e-mail address????? | 1,031 | GeneralInquiry | 0.173555 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Hello, I am trying to find out if I have a mileage plan card, how do I found out? | 4,436 | MileageInquiry | 0.160665 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
---- - I am a 1K member and for the last two years I have not gotten my 1K packet at the start of the year. No packet again this year and I am in Europe without a current 1K card. Why??? | 12,084 | Complaint | 0.160328 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Have not received email receipt for confirmation #------. When will I get this? | 15,298 | Complaint | 0.198315 | NEGATIVE | Low | 1 | 5 | no fallback | 3 | Complaint |
Can I get mileage credit after I've flown if I no longer have my boarding pass? | 9,067 | MileageInquiry | 0.152307 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
I am trying to find a reservation I bought using Visa Award Pts. It is confirmation ##########, ---------------------. Can you help with this? I want to look at the seat assignment changes cname- mad | 16,482 | Complaint | 0.162965 | NEGATIVE | Low | 3 | 3 | no fallback | 3 | Complaint |
I need to know if I can dispatch a box with de same size as a normal luggage | 5,654 | ProvideInformation | 0.138039 | NEGATIVE | Low | 1 | 2 | no fallback | 2 | Provide Information |
i have an old cname------ discount coupon. Can i still use it for new tickets? | 10,956 | GeneralInquiry | 0.199443 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
i upgraded my ticket to economy plus when i checked in but now it's not showing the new seat assignment when i view the seat map | 9,111 | Complaint | 0.221015 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
If the lay over its taking over night from 9pm and the next flight it's 10 pm do we get the hotel to stay | 12,168 | GeneralInquiry | 0.132131 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Looking at economy plus for my trip to Stockholm. How much extr does that cost? | 15,711 | GeneralInquiry | 0.123669 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
The name on here is wrong. It is ------------ not ---------- | 3,192 | Other | 0.247001 | NEGATIVE | Low | 1 | 2 | intent mismatch | 9 | Other |
where is your telephone number on this site? this is ridiculous. i have been trying to book a flight for 40minutes | 15,964 | Complaint | 0.421489 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
that's not what i asked bitch. do you have a student discount | 9,956 | Complaint | 0.332319 | NEGATIVE | Low | 1 | 4 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 15,565 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
Verifying the arrival of 2 passengers on flight 789 arriving at LAX frm Houston | 13,167 | CheckFlightStatus | 0.249329 | POSITIVE | Low | 1 | 2 | no fallback | 8 | Check Flight Status |
made reservations but forgot to get conformation #-reservations are under my name---------------- -for 10/28/20123 for honoulu from Albany ny thru Newark ny then to Honolulu.Help! | 2,914 | RequestAssistance | 0.11923 | NEGATIVE | Low | 3 | 2 | no fallback | 10 | Request Assistance |
I just purchased tickets for my kids to fly from the US to Germany. How do I get the mileage credit? | 14,123 | MileageInquiry | 0.143216 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
I wanted to buy economy plus seats on my return flight to reservation ------ and wasn't given that opportunity. Now, it will not let me book economy plus. | 8,150 | Complaint | 0.207891 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
On Christmas Eve, we lost our home and business in a fire; I lost my cname- mileage card; thus no longer know my number and need a replacement card. | 3,569 | Complaint | 0.140252 | NEGATIVE | High | 2 | 2 | no fallback | 3 | Complaint |
tickets for ----- and ------------- which refund was requested on december 17 | 16,800 | Complaint | 0.166213 | NEGATIVE | Medium | 2 | 1 | no fallback | 3 | Complaint |
Can i leave a message at a check in counter for a traveler who needs informatio before a flight./ | 14,401 | ProvideInformation | 0.20484 | NEGATIVE | Low | 2 | 1 | no fallback | 2 | Provide Information |
I purchased the ticket on the US Airways website but it was for a cname- flight. Does that make sense. Do I contact US Air? | 15,679 | GeneralInquiry | 0.107516 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
Were my cname- Miles consolidated into my cname------ miles when the two airlines merged? | 9,351 | MileageInquiry | 0.267903 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I am planning on checking only 1 bag containing my scuba equipment. I am unclear in reading the baggage policy if I will be charged additional $ if my bag exceeds 50 lbs. Can you clarify please | 7,207 | GeneralInquiry | 0.189189 | NEGATIVE | Low | 1 | 5 | unknown query | 1 | General Inquiry |
Do I fill out a refund for each ticket or for the conformation number/ | 3,564 | ProvideInformation | 0.116709 | NEGATIVE | Medium | 2 | 1 | no fallback | 2 | Provide Information |
My husband is on a plane that is about an hour late into DENVER. He will miss his connecting fl to LAS. Can we book him right now on FL 732 leaving DEN at 11:34 | 7,112 | Complaint | 0.13395 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
i would like to change my flight date today. what will be the cost? | 16,888 | Complaint | 0.158906 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
We have a total of 72,000 miles - can we upgrade to econo plus? | 11,669 | UpgradeRequest | 0.258058 | NEGATIVE | Low | 1 | 1 | no fallback | 11 | Upgrade Request |
My Mom is dying. I cannot afford the fare. Does cname- have a way to help me | 4,028 | RequestAssistance | 0.144686 | NEGATIVE | High | 4 | 1 | no fallback | 10 | Request Assistance |
There are no available complimentary seats on flight ------. I do not want to purchase the ticket if the flight is oversold. Please advise | 6,817 | Complaint | 0.18225 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
How do I get a statement of all my flight activity from 2012? | 13,998 | GeneralInquiry | 0.13296 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I'm not sure if my last flight was recorded, how can i check | 16,154 | GeneralInquiry | 0.134513 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 14,038 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I do not have the flight information in order to request missing miles awards | 15,512 | MileageInquiry | 0.131338 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
cname- changed my seat assignments and now my husband and I are separated. Could you please change my seat back to 9D on flight #### on January 2, 2013? | 392 | Complaint | 0.256167 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
i sent a refund request ######### and havent herd any information in regards | 7,667 | Complaint | 0.188712 | NEGATIVE | Medium | 2 | 2 | no fallback | 3 | Complaint |
Is the checked baggage allowance from Toronto to Sao Paulo brazil 70 pounds per bag per person or 70 pounds in total? I am reading per bag but want to make sure before we embark. Thank you. | 6,542 | GeneralInquiry | 0.148255 | POSITIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Hi ----. I have lost my CA Drivers License. I have flight out of LAX on Wed Jan 2nd. What other forms of ID will be accepted? | 5,856 | GeneralInquiry | 0.154479 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
i want to call cname- mileage plan. what is your phone number? | 16,958 | MileageInquiry | 0.218332 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
Hello My flight was delayed for 4 hours yesterday from LAX to SFO ? How can I request for the compensation for delay, if any. Thank you. --- | 10,880 | Complaint | 0.24783 | NEGATIVE | Medium | 2 | 2 | no fallback | 3 | Complaint |
does the mileage no has to match with the name of the ticket holder | 3,156 | GeneralInquiry | 0.123686 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Now that I've changed my profile saying I need a wheelchair at the airport, will there be one reserved for me? | 2,483 | GeneralInquiry | 0.147863 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I need my confirmation number for flight so I can check in online | 14,774 | ProvideInformation | 0.117076 | NEGATIVE | Low | 2 | 3 | no fallback | 2 | Provide Information |
Hi, I am ------- ------, my mileage number is ############. Kindly check my points. I went home to the Philippines last Christmas. Kindly check if there are some additional points in my mileage. Thank | 6,061 | GeneralInquiry | 0.159483 | POSITIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Why doesn't it tell you right away that the seat change from economy to economy plus is 62, not 47 dollars as listed? | 3,028 | Complaint | 0.256965 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I am trying to make reservations for a flight and cannot find where to go to complete the transaction. | 8,963 | Complaint | 0.138467 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 64 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
has flight 6225 from chicago to dallas fort worth landed safely yet? | 13,406 | CheckFlightStatus | 0.196416 | NEGATIVE | Low | 1 | 2 | no fallback | 8 | Check Flight Status |
My name is -----------. Please confirm that my mileage plan number is | 2,518 | MileageInquiry | 0.146655 | POSITIVE | Low | 2 | 5 | no fallback | 4 | Mileage Inquiry |
I have already explored all the info I can find on your website regarding my 3 questions. Should I try to call a ""real"" person and what phone number should I call? | 5,874 | ProvideInformation | 0.123093 | NEGATIVE | Low | 2 | 4 | no fallback | 2 | Provide Information |
hi i bought a ticked and i just want to confirm it. | 8,143 | GeneralInquiry | 0.111434 | POSITIVE | Low | 2 | 4 | no fallback | 1 | General Inquiry |
what is the phone number to speak to a customer service rep | 9,643 | GeneralInquiry | 0.181203 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I am trying to ckeck-in for the flightt tomorrow morning and the system is not allowing me. My confirmation no. is ------ | 9,530 | CheckFlightStatus | 0.139372 | NEGATIVE | Low | 1 | 3 | no fallback | 8 | Check Flight Status |
I flew from Palm Springs to Chicago Ohare on Dec 23,2012 and returned on 12/31/2012. My miles were credited for my return trip but not my outbound. I went on the website to request the miles for the o | 7,260 | Other | 0.176181 | NEGATIVE | Low | 2 | 1 | no fallback | 9 | Other |
my most recent activity does not list my flights on 1/28 (M3YJ4V ) and 2/1 (EQJHCV). Why not? | 5,456 | Other | 0.182578 | NEGATIVE | Low | 1 | 2 | no fallback | 9 | Other |
I'm booked for a flight leaving San Francisco at 7:30PM to arrive 5:30AM in Auckland. Is there no meal service because the presumption is that I shall be sleeping the entire flight? | 16,082 | Complaint | 0.136372 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I transferred 5000 miles in error to my husbands account. (--------) The 5000 miles was intended to be transferred from his account to mine. Can you help me cancel this transfer? | 13,516 | Complaint | 0.142899 | NEGATIVE | Medium | 5 | 2 | other fallback | 3 | Complaint |
My husband and I booked a trip using miles to Costa Rica on 9/13/13 confirmation ######. I just pulled up the itinerary and noticed that the outgoing flight only shows to Newark but the return flight | 5,484 | AccountAccess | 0.093163 | NEGATIVE | Low | 1 | 4 | no fallback | 13 | Account Access |
I have made reservation ------ in Business class. Where can I add my meal request for Muslim Meals | 10,228 | CheckFlightStatus | 0.10016 | NEGATIVE | Low | 1 | 1 | no fallback | 8 | Check Flight Status |
Hi i need to change my PIN, I do not know my pin # | 881 | Complaint | 0.342626 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I made reservations thru expedia and was charged $951, which is fine for a RT flight from BTV to Ft Lauderdale for two adults and 1 child. Now my credit card is shown being charged an extra $310 from | 9,488 | Complaint | 0.185732 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
If I book flights through Singapore airlines would it count for my premier status | 8,873 | GeneralInquiry | 0.143829 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Hi ----, I have a PIN for a travel voucher. How do I use this when making a booking? | 7,796 | GeneralInquiry | 0.126493 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
will I get a receipt for my baggage i paid but didn't receive anything showing i paid | 8,849 | Complaint | 0.163182 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
where is your telephone number on this site? this is ridiculous. i have been trying to book a flight for 40minutes | 7,369 | Complaint | 0.421489 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
i have a voucher with cname- from a previously cancelled flight, i want to use it to make a reservation | 8,826 | ProvideInformation | 0.105984 | NEGATIVE | Medium | 2 | 2 | no fallback | 2 | Provide Information |
Can you pls tell me what time Flight ------ arrives from Orlando on Sunday, January 27? | 1,019 | ProvideInformation | 0.182785 | NEGATIVE | Low | 1 | 1 | no fallback | 2 | Provide Information |
flying hnl to hkg. return hkg to nrt. 3 days later nrt to hnl. how much for 2nd bag. so many different answers. | 10,427 | ChangeFlight | 0.199276 | NEGATIVE | Low | 2 | 1 | no fallback | 14 | Change Flight |
----, I need to change my flight. My confirmation # is ------. I could not use the flight on 17May 2012 and like to use the same mileage for a flight on 25 March 2013. I did your process on line, but | 13,320 | Complaint | 0.280634 | NEGATIVE | Low | 2 | 4 | no fallback | 3 | Complaint |
My husband ---------------- has a mileage plan account and we cannot find the number, where can we get it? He has a Mileageplan Explorer account with Chase. | 8,585 | Complaint | 0.144923 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 14,075 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
Cancelled flight , confirmation # ------, WANT TO BE SURE IS STILL USABLE WITHIN ONE YEAR | 12,863 | CancelFlight | 0.536592 | NEGATIVE | Medium | 1 | 5 | no fallback | 5 | Cancel Flight |
I just noticed on the reservation I made for my kids to go to Maui that ------ name is misspelled. I entered the last name ---- and it is showing ------. Confirmation number ######. Can you fix thi | 14,437 | Complaint | 0.192198 | NEGATIVE | Medium | 2 | 4 | no fallback | 3 | Complaint |
What should I do if I have yet to receive my cname- Club card? | 16,135 | GeneralInquiry | 0.12887 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Do I really have to pay $150 to change my flight to the next day? | 998 | Complaint | 0.177541 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I am trying to book a flight from Phx to Rochester on Feb 27 returning to Phx on Mar 4.. leaving Phx at 8:57 and arriving Rochester at 6:05. return trip is leaving at 6:31 arrive Phx at 11:40 am. i | 11,370 | GeneralInquiry | 0.137173 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I'm attempting purchase tickets and clicking no the to insurance option but it doesn't seem like the system is processing my selection. I'm getting a message indicating that I must select an option | 4,893 | Complaint | 0.170074 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Do I have enough points to purchase roundtrip tickets from newark to athens? | 162 | CreditCardInquiry | 0.1264 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
I would like to know how to upgrade using my Milageplan miles | 6,599 | MileageInquiry | 0.156712 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
IS there any way my 2 year old could fly on my lap? | 7,806 | Complaint | 0.144756 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
i am travelling with two children and unable to book a seat. Why? | 16,268 | GeneralInquiry | 0.147753 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
i would like to combine my mileage plan account wih my husband;s account | 14,324 | GeneralInquiry | 0.104974 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Not sure that my final question got through, but ----- (my mother-in-law) needs wheelchair assistance throughout her trip. Can you help her get that assistance for the cname- portion of her trip? | 10,885 | Other | 0.108199 | NEGATIVE | Low | 4 | 3 | no fallback | 9 | Other |
Hello, Are residences of Canada allowed to appy for the cname- MIlage plan Explorer card | 8,946 | MileageInquiry | 0.154475 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
hi - traveling to china from US - my wife wants to bring back a set of kitchen knives as a gift - can those be checked through? | 4,439 | GeneralInquiry | 0.130331 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
flying hnl to hkg. return hkg to nrt. 3 days later nrt to hnl. how much for 2nd bag. so many different answers. | 14,751 | ChangeFlight | 0.199276 | NEGATIVE | Low | 1 | 1 | no fallback | 14 | Change Flight |
hello - my mailing address is not being accepted as valid - can you help? it has been valid now for 4 years... | 12,005 | Complaint | 0.365307 | NEGATIVE | Low | 5 | 1 | no fallback | 3 | Complaint |
We always fly first class. Our lunch on the return trip was cheese, crackers and BEEF JERKEY. Unbelieveable. We travel a lot but if we had a free enterprise with viable competition in the airline m | 12,983 | GeneralInquiry | 0.09986 | POSITIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I need to cancel award mile ticket, what's the cost to re deposit the miles? | 1,024 | MileageInquiry | 0.142007 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
How do I search for an international airline ticket that includes STAR Alliances partners - where do I check that option on www.cname-.com reservations? | 3,538 | GeneralInquiry | 0.112108 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
My husband and I would like to fly from Toronto (approximately end of March or early April to China and be back to Toronto in 3 weeks. | 8,491 | GeneralInquiry | 0.088241 | POSITIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
can I make a reservation in another person's name with an electronic certificate | 4,539 | Other | 0.150867 | NEGATIVE | Low | 1 | 2 | no fallback | 9 | Other |
why is there no option for payment by --- voucher? all flights are on cname- and I have followed the instructions on the Redeem a certificate web page. | 1,589 | Complaint | 0.35884 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Hi ----, I just booked my flight and we will be traveling with an infant but i did not see anywhere I could click infant in lap? | 11,344 | Complaint | 0.20464 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
My wife and I are flying together to Europe. She has her own mileage plan account and I have my own. We are using rewards miles to book our tickets. How do we do it? We want to sit together. | 3,617 | GeneralInquiry | 0.131063 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
i want to deal with a real person what is an email address i can use? | 16,071 | GeneralInquiry | 0.158715 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I lost my cel phone at the Chicago O'Hare airport in C Terminal | 9,184 | BaggageClaim | 0.110226 | NEGATIVE | Low | 2 | 1 | no fallback | 7 | Baggage Claim |